Online Store Delivery/Refund/Cancellation Policy

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Mattresses

  1. Free delivery to Hong Kong, Kowloon and New Territories (Discovery Bay additional $200).
  2. Delivery on average takes about 7-10 days. For island areas and village houses, please contact for separate quotations.
  3. If you need to change the delivery date or size, you must change it 5 days in advance. If the date is rescheduled without notice and the transportation is delivered at the scheduled time, the customer will need to pay an additional $100 for each way shipping fee. If you need to change any order information, please contact us immediately via whatsapp or call 2682 4281.
  4. If there are any errors or omissions in the delivery information, delivery may be delayed.
  5. Delivery time is Monday to Saturday (no delivery on Sundays and public holidays).
  6. Cancellation fee: All order cancellations and returns will not be fully refunded and a transaction fee of 5% of the order total will be charged.
  7. Notice: All additional delivery charges (such as cart pushing to remote village areas without road) must be paid by FPS or paid in cash to the delivery driver when the goods arrive.

Delivery days are Monday to Saturday from 10am to 3pm (no timeslot selection).

Special Area Delivery Additional Charges:

Discovery Bay: Delivery only on Wednesday (additional charge: $200)

Tung Chung and The Peak: Delivery only on Wednesday (no extra charge)

Parkside Bay, Ma Wan, Shek O, Sai Kung, Sham Tseng, Ma Wan, Sha Tau Kok, Lung Kwu Tan: Delivery only on Tuesdays and Thursdays (no additional charge)

Aberdeen, Repulse Bay, Mount Davis Road, Yang Ming Villa: Delivery only on Mondays, Wednesdays and Fridays (no additional charge)

Pillows

  • Due to hygienic reasons, all regular-priced and reduced-price pillow items cannot be returned or exchanged.
  • Pillow products do not have warranty

Blankets

  • Due to hygienic reasons, all regular-priced and reduced-price quilt blanket items cannot be returned or exchanged.
  • Quilt blanket products do not have warranty